Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") describes how jjili Casino Philippines ("jjili," "we," "us," or "our") collects, uses, discloses, stores, and protects personal information obtained from users ("you," "your," or "Player") of our online gaming platform, website, mobile applications, and related services (collectively, the "Service"). This Policy applies to all personal data processed by jjili in connection with providing online casino, sports betting, and gaming entertainment services to Filipino players throughout the Philippines.

jjili is committed to protecting your privacy and handling your personal information with the highest standards of security, transparency, and regulatory compliance. We recognize that when you provide us with personal information, you trust us to act responsibly and in your best interests. This Policy explains what information we collect, why we collect it, how we use it, who we share it with, how we protect it, and what rights you have regarding your personal information under Philippine data protection laws including the Data Privacy Act of 2012 (Republic Act No. 10173).

By creating a jjili account, accessing our platform, or using any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein. If you do not agree with this Policy, you must immediately cease using the jjili Service. We may update this Policy periodically to reflect changes in our practices, legal requirements, or service offerings. Your continued use of the Service after such updates constitutes acceptance of the revised Policy.

2. Information We Collect

2.1 Information You Provide Directly

When you register for a jjili account or use our services, we collect personal information that you voluntarily provide, including:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification documents (Philippine passport, driver's license, UMID, PhilSys national ID, postal ID) required for age verification and regulatory compliance
• Contact Information: Email address, mobile telephone number, physical address including street, city, province, and postal code
• Financial Information: Bank account details, GCash account, PayMaya account, cryptocurrency wallet addresses, payment card information, and transaction history for deposits and withdrawals
• Account Credentials: Username, password, security questions and answers, and two-factor authentication preferences
• Communication Data: Content of messages you send to customer support, feedback you provide, and correspondence with jjili representatives
• Verification Documents: Copies of identification documents, proof of address documents (utility bills, bank statements), and selfie photographs for identity verification purposes

2.2 Information Collected Automatically

When you access and use the jjili platform, we automatically collect certain technical and usage information through cookies, web beacons, and similar tracking technologies:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (IMEI, MAC address), and mobile network information
• Connection Data: IP address, internet service provider, geographic location (country, region, city), time zone, and connection timestamps
• Usage Information: Pages visited, games played, betting patterns, session duration, features accessed, clickstream data, and interaction with platform elements
• Transaction History: Deposits, withdrawals, bets placed, winnings, bonuses claimed, and complete financial transaction records
• Performance Data: Application errors, crash reports, loading times, and technical issues encountered while using the Service

2.3 Information from Third Parties

We may receive personal information about you from third-party sources including payment processors (GCash, PayMaya, banks), identity verification services, fraud prevention providers, marketing partners, and social media platforms if you interact with jjili through those channels. This information helps us verify your identity, prevent fraud, process transactions, and improve our services.

3. How We Use Your Information

jjili processes your personal information for the following legitimate business purposes necessary to provide gaming services and comply with legal obligations:

3.1 Service Provision and Account Management

• Creating and maintaining your jjili account
• Processing registration and identity verification to ensure age and identity compliance
• Enabling access to casino games, sports betting, and gaming features
• Processing deposits, withdrawals, and financial transactions
• Managing bonuses, promotions, and loyalty rewards
• Providing customer support and responding to inquiries
• Communicating account notifications, updates, and service information

3.2 Security and Fraud Prevention

• Detecting and preventing fraudulent activity, money laundering, and unauthorized account access
• Verifying identity to prevent underage gambling and ensure regulatory compliance
• Monitoring betting patterns to detect suspicious activity or violation of terms
• Protecting platform integrity and preventing cheating or exploitation
• Investigating and resolving disputes, claims, or suspicious transactions
• Enforcing our Terms and Conditions and protecting player safety

3.3 Legal and Regulatory Compliance

• Complying with Philippine gaming regulations and licensing requirements
• Fulfilling anti-money laundering (AML) and know-your-customer (KYC) obligations
• Maintaining records required by regulatory authorities including PAGCOR
• Responding to legal process, court orders, and law enforcement requests
• Reporting suspicious transactions to relevant authorities when required by law
• Ensuring compliance with responsible gaming regulations and player protection standards

3.4 Service Improvement and Analytics

• Analyzing usage patterns to improve platform performance and user experience
• Conducting research to develop new features and gaming products
• Testing new technologies and optimizing platform functionality
• Understanding player preferences to personalize gaming experiences
• Measuring effectiveness of marketing campaigns and promotional offers

3.5 Marketing and Communications

• Sending promotional offers, bonuses, and special event notifications (with your consent)
• Providing personalized game recommendations based on preferences
• Notifying you about new games, features, and platform updates
• Conducting surveys and requesting feedback to improve services

You may opt out of marketing communications at any time by adjusting your account preferences or contacting customer support. Transactional and account-related communications are essential to service provision and cannot be opted out of while maintaining an active account.

4. Information Sharing and Disclosure

jjili does not sell, rent, or trade your personal information to third parties for their marketing purposes. We share personal information only in the following limited circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers to perform functions on our behalf including payment processing (GCash, PayMaya, banks), identity verification services, cloud hosting providers, customer support platforms, fraud detection services, email delivery systems, and analytics providers. These service providers access personal information only to perform specific tasks on our behalf and are contractually obligated to maintain confidentiality and security of your data.

4.2 Legal and Regulatory Authorities

We disclose personal information when required by Philippine law, regulation, legal process, or governmental request. This includes responding to court orders, subpoenas, regulatory inquiries, tax authorities, PAGCOR oversight, anti-money laundering reporting obligations, and law enforcement investigations. We may also disclose information when we believe disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of our players or others.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy involving jjili, your personal information may be transferred to the successor entity. We will notify you of any such change in ownership or control of your personal information through email or prominent notice on our platform.

4.4 With Your Consent

We may share your personal information with third parties when you have provided explicit consent for such disclosure, such as when you authorize us to share information with specific partners or participate in third-party promotions.

5. Data Security and Protection

jjili implements comprehensive technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• Encryption: 256-bit SSL/TLS encryption protects data transmission between your device and our servers. Sensitive data stored in our databases is encrypted at rest using industry-standard encryption algorithms
• Access Controls: Strict access controls limit employee access to personal information on a need-to-know basis. All personnel with access undergo background checks and security training
• Secure Infrastructure: Our servers are housed in secure data centers with physical security controls including surveillance, access restrictions, and environmental protections
• Network Security: Firewalls, intrusion detection systems, and regular security audits protect against unauthorized access and cyber threats
• Payment Security: Financial transactions are processed through PCI-DSS compliant payment gateways that meet international payment card security standards
• Regular Testing: Penetration testing, vulnerability assessments, and security audits identify and address potential security weaknesses
• Incident Response: Documented procedures for detecting, responding to, and recovering from security breaches ensure rapid response to any security incidents

While we employ robust security measures, no internet transmission or electronic storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately if you suspect unauthorized access to your account.

6. Data Retention

jjili retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes, enforce our agreements, and maintain accurate business records. Specific retention periods include:

• Account Information: Retained for the duration of your active account plus seven (7) years following account closure to comply with Philippine gaming regulations and financial record-keeping requirements
• Transaction Records: Financial transaction history retained for ten (10) years as required by Philippine anti-money laundering and tax regulations
• Identity Documents: Verification documents retained for seven (7) years following account closure for regulatory compliance and fraud prevention
• Marketing Communications: Retained until you opt out of marketing communications or close your account
• Usage Data: Aggregate usage statistics may be retained indefinitely in anonymized form for analytical purposes

Upon expiration of applicable retention periods, we securely delete or anonymize personal information in accordance with industry best practices and legal requirements.

7. Your Privacy Rights

Under Philippine data protection law, you have the following rights regarding your personal information:

• Right to Access: Request copies of personal information we hold about you and information about how we process it
• Right to Correction: Request correction of inaccurate or incomplete personal information
• Right to Erasure: Request deletion of your personal information, subject to legal retention obligations
• Right to Object: Object to processing of your personal information for marketing purposes or based on legitimate interests
• Right to Data Portability: Request transfer of your personal information to another service provider in a structured, commonly used format
• Right to Withdraw Consent: Withdraw previously given consent for processing activities that require consent
• Right to Lodge Complaint: File a complaint with the Philippine National Privacy Commission if you believe we have violated your privacy rights

To exercise these rights, contact our Data Protection Officer at [email protected] with specific details of your request. We will respond within the timeframes required by Philippine law. Please note that certain requests may be subject to verification of your identity and may be limited by legal obligations to retain certain information.

8. Cookies and Tracking Technologies

jjili uses cookies, web beacons, and similar tracking technologies to enhance user experience, analyze platform usage, and deliver personalized content. Cookies are small text files stored on your device that allow us to recognize you and remember preferences. We use the following types of cookies:

• Essential Cookies: Necessary for platform functionality, account authentication, and security. These cookies cannot be disabled without affecting service provision
• Performance Cookies: Collect anonymous information about how visitors use our platform, helping us improve performance and user experience
• Functional Cookies: Remember your preferences and settings to provide personalized features
• Marketing Cookies: Track your activity to deliver relevant promotional content and measure advertising effectiveness

You can manage cookie preferences through your browser settings. Disabling certain cookies may limit your ability to use some platform features. For more information about the specific cookies we use and how to control them, please refer to our Cookie Policy.

9. International Data Transfers

jjili primarily operates within the Philippines and stores personal information on servers located in secure data centers within the Philippines and neighboring jurisdictions. In some cases, personal information may be transferred to and processed in other countries where our service providers or business partners operate. When we transfer personal information internationally, we ensure appropriate safeguards are in place including contractual protections, standard contractual clauses, and compliance with applicable data protection laws to protect your information.

10. Children's Privacy

jjili services are strictly intended for individuals aged 21 years or older in accordance with Philippine gambling laws. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that we have inadvertently collected personal information from an individual under 21 years of age, we will immediately delete such information and permanently close the associated account. If you believe an individual under 21 has provided personal information to jjili, please contact us immediately at [email protected].

11. Third-Party Links and Services

The jjili platform may contain links to third-party websites, payment processors, or services not operated by jjili. This Privacy Policy applies only to information collected by jjili and does not cover information collected by third parties. We are not responsible for the privacy practices or content of third-party sites. We encourage you to review the privacy policies of any third-party services you access through our platform.

12. Changes to This Privacy Policy

jjili reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will notify you through email, prominent notice on our platform, or other appropriate communication channels. The "Last Updated" date at the top of this Policy indicates when it was most recently revised. Your continued use of the jjili Service following notification of changes constitutes acceptance of the updated Privacy Policy.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact our Data Protection Officer:

• Email: [email protected]
• Subject Line: "Privacy Inquiry" or "Data Protection Request"
• Live Chat: Available 24/7 through the jjili website

We will respond to privacy inquiries within thirty (30) days or as required by Philippine data protection law. For urgent privacy or security concerns, please mark your communication as "Urgent" to expedite review.